Other software add-ins – known issues

Acrobat PDFMaker 

The following has never been reported by a client, but in our own testing environment of Windows 10\Office 2016 and Create Version 10, we established this combination of add-ins causes PowerPoint to hang when the Template Master is selected:

Create V10 PowerPoint Add-in with Acrobat PDFMaker Office Com Add-In

• If Create V10 is disabled (made inactive – see Article: How to re-enable the Create Add-in.
• If Acrobat PDFMaker Office Com Add-In is disabled, the fault also goes away.

Capital IQ

Capital IQ Version 5 is not compatible with Create due to some code errors within the software; however, these items were resolved in Capital IQ Version 6, in a free upgrade released by Capital IQ.

We also had a client who reported opening and working in Excel was slow when both Capital IQ and Create software were installed. In tests, we established that the performance of Excel opening and running was not affected by the presence of Create software but was caused when Capital IQ is installed. Working with the client and Capital IQ, we highlighted some further changes in cache and update settings within Capital IQ software which could be utilised, making it faster to load pages (source data coming from internet) and stop Excel from running slowly.

Version 8.6.0.5812.5681. When updating charts or tables, Excel crashes. When Capital IQ add-in is disabled (using their disable feature on their ribbon) Create does not crash and tables and charts update OK.

Factset

Ensuring users have FactSet Version 2009.4C or later, resolves a number of functionality errors present within the FactSet add-in, within earlier versions of their software.

iManage

We are currently troubleshooting compatibility issues with iManage and have reached out to their support team for more details. As of now, we're awaiting their feedback to understand whether the problem originates from our end or theirs. It is important to note that Create is compatible with other Cloud File Systems.