All errors are captured in the User profile. If looking for causes or troubleshooting, or to send these to Presentation Solutions in the event that you are unable to resolve any issues.
Sending us the Create error log if you have experienced problems using Create will allow us to investigate the issue promptly. This function will generate the error log to the support helpdesk (support@presentationsolutions.co.uk) in the background.
If you send the error log, please follow up with an email describing the problem and what you were trying to achieve, so that we can follow up with you.
To send the error log:
- From the Create tab select Help.
- From the dropdown menu select Send Error Log.
The following message should appear:
If the send error log function on the Create ribbon errors or if you are unable to use Create then please navigate to Documents\Create Error Logs and email us the CreateLog.xml file.
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