The error Unexpected error occurred registering via the Internet indicates that Create has been unable to access our webservices to validate your licence. This is often caused by an internal fire wall or other security protocol within your company.
Your IT team may need to whitelist the following domain URL that Create uses to communicate with the Presentation Solutions webservices.
https://webservices.presentationsolutions.co.uk/ (links starting with this URL are used for licence registration, licence validation & error reporting)
Please send your error log to support as this will contain detail on the reason that Create cannot access the webservices. The related topics below describe how to send your error log.
Related topics
Send Create Error Log in Version 10
Send Create Error Log in Version 8
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article