Unexpected end of file has occurred

The following elements are not closed: CipherValue, CipherData, EncryptedData. Line #, position #.

This usually means that the file that controls the download of user assets (i.e. changes to templates and settings) has not been correctly downloaded. As a result, it has become corrupt/malformed so that Create is unable to read it.

Deleting the folder that contains the file should resolve the issue and allow Create to resync. Please follow the steps below:

• Close all Office applications
• In Task Manager make sure there are no background processes (of PowerPoint, Word or Excel) still open.
  • Right-click on the taskbar at the bottom of the screen and open Task Manager
  • Make sure there are no instances of Microsoft PowerPoint, Microsoft Excel or Microsoft Word listed under Background Processes
• In Explorer, browse to the Documents folder
• Delete the Brands folder from Documents\Create
• Reopen PowerPoint. This will revert Create back to the content that was included when Create was initially installed
• You will then need to select Help > Check for Updates to sync the latest changes from the cloud